Privacy Policy
Effective Date: August 24, 2026
Last Updated: August 24, 2026
ATX Mold Solutions LLC("Company," "we," "us," or "our") operates as an independent, TDLR-licensed Mold Assessment Company based in Austin, Texas. We value your privacy and are committed to protecting the personal and project-related data you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information, including how we handle data related to our SMS text messaging communications.
1. Business Information & Contact Details
Entity Name: ATX Mold Solutions LLC
Physical / Mailing Location: Austin, Texas
Primary Phone: (512) 588-7144
Primary Email: info@atxmoldsolutions.com
Website:https://atxmoldsolutions.com
Regulatory Licensing: TDLR Licensed Mold Assessment Consultant (MAC)
2.Information We Collect
We collect information necessary to deliver professional environmental testing, moisture diagnostics, protocol authoring, and customer service:
Contact Information: Full name, company/organization name, billing and physical property addresses, email address, and mobile telephone number.
Service & Diagnostic Data: Structural information, inspection notes, photographic/infrared imagery (e.g., FLIR thermal scans), 3D spatial mapping data (e.g., PLNAR floor plans, .ESX files), and on-site environmental moisture logs.
Transaction & Billing Details: Service agreements, invoices, and payment records processed securely via third-party payment gateways (e.g., Jobber, Stripe, Xero). We do not store complete credit card numbers on local servers.
Communication Records: Inbound/outbound email exchanges, appointment notes, and SMS/text conversation history.
3. How We Use Your Information
We use collected information strictly to conduct our environmental consulting business, including:
Scheduling and dispatching on-site mold assessments and post-remediation clearance evaluations.
Authoring TDLR-compliant Mold Assessment Reports, Mold Remediation Protocols (MRPs), and Post-Remediation Verification (PRV) clearance packages.
Managing client accounts, issuing service estimates, processing invoices, and responding to inquiries.
Fulfilling administrative and regulatory obligations under Texas Occupations Code Chapter 1958 and 16 TAC Chapter 78.
4. SMS / Text Messaging Terms & Conditions
By providing your mobile phone number and opting in to receive SMS messages from ATX Mold Solutions LLC, you agree to the following terms:
Types of Messages: We send operational text messages related directly to your requested services, including appointment confirmations, inspection schedule updates, "on-my-way" arrival notifications, quote follow-ups, and invoice or payment receipts.
Message Frequency: Message frequency varies based on your active service requests and project status.
Message and Data Rates: Message and data rates may apply depending on your mobile carrier and wireless plan.
Opting Out (Unsubscribe): You can cancel or opt out of SMS text communications at any time. Simply reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us. You will receive a final confirmation message confirming that you have been unsubscribed.
Getting Help: If you experience issues with our text messaging program or need assistance, reply HELP to any message, call us directly at (512) 588-7144, or email info@atxmoldsolutions.com.
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
5. Disclosure & Information Sharing (TCR / Carrier Compliance Clause)
We do not sell, rent, lease, or trade your personal information or mobile data to third parties.
Strict SMS Consent Protection: We will not share mobile information with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; we will not share this information with any third parties.
Service Providers & Regulatory Disclosure: We share data only as required to deliver our core services:
o Accredited Laboratory Partners: Necessary sample identifiers and site metadata sent to TDLR-licensed analytical laboratories for certified mycological analysis.
o Client-Authorized Stakeholders: Final assessment reports and protocols delivered to the primary client and any third parties explicitly authorized by the client (such as designated Mold Remediation Contractors or insurance adjusters).
o Legal & Regulatory Authorities: Disclosures required to comply with TDLR administrative rules or valid legal processes under Texas law.
6. Data Storage & Safeguards
We implement appropriate administrative, technical, and physical security measures to safeguard your personal data and project records against unauthorized access, loss, alteration, or disclosure. We store all digital documentation and diagnostic deliverables in secure, access-restricted cloud environments and transmit them via encrypted channels.
7. Your Privacy Rights & Data Management
You have the right to access, review, modify, or request the deletion of your personal contact information held in our records. To exercise these rights or to submit questions regarding this policy, please reach out directly:
ATX Mold Solutions LLC
Location: Austin, Texas
Phone: (512) 588-7144
Email: info@atxmoldsolutions.com
Website:https://atxmoldsolutions.com